Frequently Asked Questions
Course Registration and Information
1. HOW CAN I REGISTER FOR A COURSE?
4 simple ways to register with Zoe Talent Solutions:
- Website: Log on to our website www.zoetalentsolutions.com. Select the course you want from the list of categories or filter through the calendar options. Click the “Register” button in the filtered results or the “Quick Enquiry” option on the course page. Complete the form and click submit.
- Telephone: Call us on +971 4 558 8245 to register.
- E-mail Us: Send your details to info@zoetalentsolutions.com
- Mobile/Whatsapp: You can call or send us a message on Whatsapp on +971 52 955 8232 or +971 52 472 4104 to enquire or register.
Believe us we are quick to respond too.
2. HOW DO I KNOW IF MY COURSE REGISTRATION IS CONFIRMED?
On receiving the registration form, our course registration team will get in touch with you via email or call post which they will share the Training Invitation Letter and Invoice.
3. WHAT IS ZOE TALENT SOLUTIONS COURSE CANCELLATION AND SUBSTITUTION POLICY?
Request for course cancellation must be made in writing to info@zoetalentsolutions.com & received 8 days prior to the course date. A US$ 250.00 processing fee will be charged per delegate for each cancellation. Thereafter, we regret that we are unable to refund any fees due, although in such cases we would be happy to welcome a colleague who would substitute for you. In the event of a course being cancelled, ZOE TALENT SOLUTIONS will not be responsible for any losses incurred due to the cancellation of flights, accommodation, etc.
Course Fee
4. HOW DO I PAY MY COURSE FEES?
You or your company/ sponsor will be invoiced and we accept Bank Transfer, Cash and Card Payments.
5. WHEN DO I PAY MY COURSE FEES?
All course fees / invoices must be paid in full no later than 14 days prior to the start of the course. Your course is NOT confirmed until payment has been received. ZOE TALENT SOLUTIONS has the right to refuse admission if the payment is not received.
6. WHAT IS INCLUDED IN THE COURSE FEES?
Course fees include below:
- Intensive training sessions from well qualified trainers
- Interactive training material for all our courses. We use the “Do-Review-Learn-Apply” Model.
- Certificate of successful completion of training
- Free consultation and coaching during and after the course
- Lunch and 2 coffee breaks
- Complimentary services offered by ZOE TALENT SOLUTIONS
7. DOES ZOE TALENT SOLUTIONS OFFER DISCOUNTS ON COURSE FEE?
Yes, discounts are available with ZOE TALENT SOLUTIONS which vary depending on the number of registrations and other factors. For more information, please call or whatsapp us on +971 52 955 8232 or +971 52 472 4104 we will be happy to share our promotions and offers with you.
Services
8. DOES ZOE TALENT SOLUTIONS OFFER ASSISTANCE WITH OBTAINING HOTEL ACCOMMODATION?
Yes, as part of our complimentary services, you can connect with ZOE TALENT SOLUTIONS Administration Team on admin@zoetalentsolutions.com to know more about how to make the best use of corporate tie-ups and discounted rates for Hotel accommodations. We also try our best to place the delegate in the same or nearby venue where the training is conducted. If required they could assist in booking your accommodation and also arrange for airport transfers on your behalf.
9. CAN YOU ASSIST ME IN OBTAINING THE VISA?
No, we do not provide assistance in obtaining the visa. For Dubai, valid entry visa is easily obtained by following simple visa related procedures you can receive the visa easily from the UAE embassy in your country.
10. WHAT KIND OF CERTIFICATE WILL I RECEIVE AFTER COURSE COMPLETION?
A valid ZTS ‘Certificate of Training’ will be awarded to each participant upon successfully completing the course.
11. DO YOU ALSO OFFER ACCREDITATION FROM A PROFESSIONAL INSTITUTE?
Yes, ZOE TALENT SOLUTIONS is an accredited centre offering HRCI:registered:, PMI, CPD, ISO, IIBA and KHDA approved courses. For more information, please call or WhatsApp us on +971 52 955 8232 or +971 52 472 4104
12. WHAT IS INCLUDED IN ZOE TALENT SOLUTIONS COMPLIMENTARY SERVICES?
- In Selected Cities, Free Tablet will be provided as a learning tool containing all training modules
- Our Delegates are provided with a complimentary tour of the city or another leisure activity of their choice.
- Suggestions on Hotel Accommodation at discounted rates
- Complimentary pick up and drop from the hotel to the institute
- Airport pick up and drop options offered at discounted rates
Course Information
13. DOES ZOE TALENT SOLUTIONS RUN COURSES IN ADDITION TO THE TRAINING CALENDAR?
Yes, in special cases we do arrange for training in addition to the training calendar. For more information, please call or whatsapp us on +971 52 955 8232 or +971 52 472 4104.
14. CAN I REQUEST FOR A COURSE TO BE SCHEDULED AT A SPECIFIC DATE AND TIME?
Your Preferred Course Dates can be requested by connecting with one of our consultants on call or whatsapp us +971 52 955 8232 or +971 52 472 4104. Although this is Zoe Talent Solutions prerogative and decisions are taken on case to case basis. Having said this, you can be certain to get a confirmed course as per your preferred course date if you are willing to provide a minimum of 4 course registrations or pay an equivalent course fee.
15. WHAT IS THE COURSE DURATION AVAILABLE WITH ZOE TALENT SOLUTIONS?
The courses are available in 3, 5, 7, 10 and 15 days duration.
16. WHERE ARE YOUR SEMINARS HELD?
With a global team of training professionals, we are able to offer any course, anytime, anywhere in the world. ZOE TALENT SOLUTIONS has a total of 47 venues spread over 5 regions around the world namely Asia, Africa, Europe, Middle East and North America.
- ASIA
- Almaty
- Kuala Lumpur
- Maldives
- Mumbai
- Mauritius
- Singapore
- Seoul
- Bangkok
- Manila
- New Delhi
- EUROPE
- Amsterdam
- Athens
- Bratislava
- Budapest
- Berlin
- Barcelona
- Geneva
- Istanbul
- London
- Lisbon
- Manchester
- Milan
- Paris
- Prague
- Rome
- Vienna
- NORTH AMERICA
- Houston
- Toronto
- New York
- MIDDLE EAST
- Abu Dhabi
- Amman
- Doha
- Dubai
- Riyadh
- Jeddah
- Muscat
- AFRICA
- Accra
- Addis Ababa
- Cairo
- Cape Town
- Dar es Salaam
- Kigali
- Lagos
- Nairobi
- Johannesburg
- Victoria – Seychelles
- Windhoek
17. HOW MANY PUBLIC COURSES DOES ZOE TALENT SOLUTIONS OFFER?
- We offer 2000+ public courses to our clients spread across 63 different course categories.
18. WHAT IS THE MAXIMUM NUMBER OF DELEGATES ON PUBLIC COURSES?
Our usual limit is 15. However, we do make an exception for our key account clients and help them accommodate during busier days.
In an Exclusive training for a client we can consider big groups and there is no limit on the total number of participants.
19. WHAT ARE THE START AND FINISH TIMES FOR ZOE TALENT SOLUTIONS PUBLIC COURSES?
Our public courses generally start around 9:30am and end by 4:30pm. There are 7 contact hours per day.
20. WHAT METHODOLOGY DO YOU USE TO DELIVER YOUR PUBLIC COURSES?
Aristotle once said, “For the things we have to learn before we can do them, we learn by doing them.” Thus, we use a variety of techniques and tools during our workshops:
Pre-Course Questionnaire
Identifying and Matching Learning Objectives
Case study analysis and Simulations
Presentation/Lectures technique used by qualified speakers
Group discussion for maximum learning
Individual and team building activity
Role-plays
One-to-one discussions
Short video films
Pre and Post training assessment
Free Consulting on any specific issues that you would like to be resolved
Individual course action plans – Post Course Expectations
ROI reports
21. DOES ZOE TALENT SOLUTIONS OFFER TAILORED IN-HOUSE COURSES?
Yes, apart from public courses we also offer tailored in-house courses as per client’s requirement. We prepare the course to include specially designed cases and exercises, which apply to the client’s business and expectations. ZOE TALENT SOLUTIONS works closely with a number of international principals from around the world to deliver diversity in the solutions offered.
An in-house course is delivered specifically for the client requesting it for internally nominated delegates. These courses can be delivered in different languages either ‘out of the box’ or with further tailoring and customisation. We are flexible when it comes to designing the course, language of instruction and timings for tailored in-house courses.
22. CAN YOU DELIVER TRAINING OUTSIDE THE UAE?
Yes, with a global team of training professionals, we are able to offer any course, anytime, anywhere in the world.
23. DO YOU DELIVER COURSE IN DIFFERENT LANGUAGES OTHER THAN ENGLISH?
Yes, we do deliver courses in 17 different languages which includes English, Arabic, French, Portuguese, Spanish are to name a few.
24. DOES ZOE TALENT SOLUTIONS ARRANGE FOR PRACTICAL FIELD VISIT AND EDUCATION TOURS?
Yes, for certain courses which require practical exposure to the site we do arrange for practical field visit to maximise learning opportunities.
25. WHO ARE YOUR SPEAKERS / TRAINERS?
At ZOE TALENT SOLUTIONS, we are a team of 150+ highly Experienced Subject Matter Experts. We hire both national and international trainers, while selecting the trainer we keep in mind not only the academic qualification, but also rich industry experience they come along with. We believe in hiring the BEST to deliver the BEST.
26. ABOUT ZOE TALENT SOLUTIONS
Zoe Talent Solutions is a global training and consulting firm that serves leading businesses in many countries. We help our clients make lasting improvements to their performance and realize their most important goals. Over nearly a decade, our team has built a firm uniquely equipped to this task.
We aim to provide our clients with the highest quality training at a highly competitive price and this simple philosophy forms the basis of everything we do.
We are:
Defined By People
Powered By Knowledge
Delivering New Tools
Please click on About Zoe to know more about us.
27. HOW MANY CLIENT COMPANIES AND DELEGATES HAVE BEEN TRAINED?
We have over 700+ satisfied clients and we have successfully delivered trainings to more than 5000+ delegates.
28. WHY DO I SELECT ZOE TALENT SOLUTIONS AS OUR TRAINING SERVICE PROVIDER?
We give you many reasons to train with us:
- Over 700+ Satisfied Clients
- Experience of thousand training hours
- We assess Needs and offer Need based solutions
- Fully Customized solution as per your business
- Team of 150+ High Quality Training Specialist
- Over 17 choices of languages for training delivery
- Bespoke In-Company Training
- High interactive and engaging programs
- Individual coaching & developmental action plan
- Follow up & ongoing engagement program for application of learning
- International Certifications
- Practical Field visit and Education Tours
- Tablet will be provided as a learning tool containing all training modules
- Delegates will be provided with a complimentary tour of the city or they can choose from any leisure activity of their choice that is popular in the city
29. IS ZOE TALENT SOLUTIONS A CERTIFIED TRAINING INSTITUTE?
Yes, ZOE TALENT SOLUTIONS is recognised as a certified training service provider by KHDA (Knowledge Human Resource Development Authority) under Government of Dubai. With our endeavour and commitment to quality delivery we are certified under ISO 9001: 2015 and 29990: 2010 standard.
30. How many Course Modules can be covered in a day?
Our course consultants on most subjects can cover about 3 to maximum 4 modules in a classroom training format. In a live online training format, we can only cover 2 to maximum 3 modules in a day.
31. WHAT ARE THE START AND FINISH TIMES FOR ZTS LIVE ONLINE COURSES?
Our live online courses start around 9:30am and finish by 12:30pm. There are 3 contact hours per day. The course coordinator will confirm the Timezone during course confirmation.
32. How are the Online Certification Exams facilitated?
A ‘Remotely Proctored’ exam will be facilitated after your course.
The remote web proctor solution allows you to take your exams online, using a webcam, microphone and a stable internet connection. You can schedule your exam in advance, at a date and time of your choice. At the agreed time you will connect with a proctor who will invigilate your exam live.