Skills for Warehouse Manager Training Course

Course Overview

Warehouse operations are an integral part of an organisation’s strategy. Efficient warehouse operations have a profound impact on the success of an organisation.

What does managing and improving warehouse operations include? Managing and improving warehouse operations include setting up and managing a cost-effective, successful and efficient warehouse.

For this, the two most important factors are strong leadership and constant improvement in operations. Some key practices, if implemented, can assure improvement in warehouse performance and operations, such as competent and experienced leadership, clarity on performance numbers and future growth, team involvement and maximum automation. These steps cover all three main areas of warehouse operations—inbound, process and outbound activities.

This Zoe’s warehouse supervisor course will empower you with complete understanding and knowledge of managing and improving warehouse operations.

Through this Warehouse Manager Certification Course you will acquire the required skill set and confidence to independently manage and improve warehouse operations, thus having a positive impact on the growth and success of the organisation.

This Warehouse Manager Certification training course will help you assume higher roles and responsibilities within your organisation, thereby facilitating your career growth and progression.

Course Objectives

The main objective of this Warehouse Manager Certification Course is to empower professionals with—

• detailed knowledge and understanding of managing and improving warehouse operations
• the required skill and confidence to train other professionals on managing and improving warehouse operations
• the necessary knowledge, experience and confidence to identify gaps in existing processes and suggest amendments, thereby improving warehouse performance and contributing to organisational growth
• the required skillset and capabilities to apply advanced tools and techniques and introduce lean operations to improve warehouse operations
• the ability to devise appropriate metrics to track, measure and improve warehouse efficiency
• the knowledge and experience to devise ways to reduce costs and increase profit margins for the organisation
• the overall skill set, experience and capabilities to assume higher roles and responsibilities related to warehouse operation management, thereby increasing avenues for career growth and progression across industries
• the understanding and confidence to manage inventory efficiently and ensure added safety of goods
• the experience and skill to identify all risks and devise corrective action to prevent negative impact on organisational performance
• the strategic skills, experience and confidence to contribute to increasing organisational credibility through better risk assessment and management

Training Methodology

Zoe Talent Solutions devises its training programs with a prime objective of being closely relevant to its training audience. Before each training session, courses are reviewed to ensure that the course content is closely related and relevant to the professional experience of the training audience.

Trainee participation is ensured through group activities and assignments. Relevant case studies are also discussed in detail. Sample projects are assigned to trainees to ensure practical application of the training during the course of the training.

This warehouse supervisor course follows a format unique to Zoe Talent Solutions, called the Do–Review–Learn–Apply Model.

Organisational Benefits

By professionals undertaking this Warehouse Manager Certification Course, their organisations will derive the following benefits:

• Experienced professionals to effectively manage and improve warehouse operations
• Regular training of employees regarding best practices for managing and improving warehouse operations
• Regular audits for identifying gaps in existing processes and systems and devising changes for improving warehouse performance, thus contributing to organisational success
• Application of advanced tools and techniques to increase the efficiency of warehouse operations
• Well-defined and objective metrics to measure, track and improve warehouse performance
• Better risk assessment and management, thus increasing the credibility of the organisation
• Organisational growth as a result of effective performance tracking and management
• Reduced costs and increased profit margins

Personal Benefits

Professionals enrolling for this Warehouse Manager Certification Course will derive the following benefits:

• Detailed understanding and knowledge of managing and improving warehouse operations
• Increased confidence, knowledge and experience to audit existing processes and systems of the organisation and devise changes for increased warehouse performance
• Enhanced skill set and capabilities to apply advanced tools and concepts of warehouse management to increase efficiency and implement lean operations, in turn contributing to organisational growth and development
• Better understanding, experience and foresight to anticipate risks and implement systems to address these to minimise impact on organisational growth
• Increased confidence, knowledge and experience to train other professionals to manage and improve warehouse operations
• Enhanced perspective and skill to devise objective metrics to measure, track and improve warehouse performance
• Increased skill set and confidence to successfully undertake higher roles and responsibilities, thereby facilitating career growth and progression as well as organisational success
• Overall skillset and confidence to successfully undertake any role or set of responsibilities related to warehouse operations in any organisation or industry, thus increasing avenues for career growth and progression
• Increased abilities and understanding to reduce operational costs and increase profit margins, thereby contributing to organisational growth

Who Should Attend?

• Senior management of an organisation who need to understand the importance of warehouse operations and training warehouse employees to improve warehouse operations
• Warehouse supervisors and managers responsible for overseeing warehouse operations
• Other warehouse employees and aspiring managers actively involved in the functions and processes undertaken during warehouse operations
• Quality managers responsible for managing quality in warehouse operations
• Auditors and compliance officials who need to ensure that warehouse operations adhere to set standards and practices
• Financial analysts and advisors who need to understand avenues to reduce costs and increase profit margins
• Any other professional interested in knowing more about managing and improving warehouse operations

Course Outline

The Warehouse Manager Certification Course covers the following areas important to understanding managing and improving warehouse operations:

Module 1 – Principles of Warehousing

• Maximum mechanisation and automation of operations
• Optimal use of storage facility space and capacity
• Organisation through the continuous flow of goods
• Planned system of storage operations
• Safety of goods

Module 2 – Different Warehouse Operations

• Inbound activities
  • Receiving
    • Unloading
    • Counting
    • Identifying
    • Marking
    • Goods registration
  • Put-Away
    • Product category (key, code, size, weight, cost, colour)
    • Storage/Palletising
  • Process activities
    • Order picking
      • Zone picking
      • Batch picking
      • Wave picking
    • Replenishment
    • Stock rotation
  • Outbound activities
    • Packing
    • Shipping
      • Confirmation
      • Invoicing
      • Sealing
      • Staging
      • Loading

Module 3 – Best Practices to Improve Warehouse Operations

• Experienced and competent warehouse management
• Clarity on numbers and future goals
• Optimised warehouse operations
• Worker involvement
• Investment in technologies

Module 4 – Key Warehouse Strategies

• Benchmarking
• Labour force management
• Hiring, retention and attrition
• Reduce handling
• Slotting
• Team building
• Picking options
• Performance reporting
• Packing options
• Freight management
• Receiving practices and cross-docking
• Workforce software
• Outsourcing options
• Automation
• Inventory management
• Replenishment management

Module 5 – Creating a Warehouse Strategic Plan

• Outline existing operations
• Determine storage and inventory needs
• Identify areas of improvement
• Identify alternative solutions
• Evaluate new plans

Module 6 – Benefits of Lean Processes

• Usage of less material
• Less investment
• Less inventory
• Less space
• Fewer people

Module 7 – Important Warehousing Costs

• General overhead
• Delivery
• Labour
• Processing
• Storage

Module 8 – Improving Warehouse Efficiency and Reducing Costs

• Inbound and outbound freight control
• Incentive pay
• Process simplification
• More effective frontline management
• Inbound supply chain
• Voice-enabling technologies
• Third-party fulfilment

Continuous improvement processes