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Live Online Training Schedules

LM1901 Nov - 05 Nov, 2021Live Online$1800Register
LM1931 Jan - 04 Feb, 2022Live Online$1800Register
LM1925 Apr - 29 Apr, 2022Live Online$1800Register
LM1925 Jul - 29 Jul, 2022Live Online$1800Register
LM1907 Nov - 11 Nov, 2022Live Online$1800Register

Classroom Training Schedules

LM1927 Sep - 01 Oct, 2021Dar es Salaam$4250Register
LM1920 Dec - 24 Dec, 2021London$4750Register
LM1917 Jan - 04 Feb, 2022Kuala Lumpur$16250Register
LM1919 Jun - 23 Jun, 2022Dubai$3950Register
LM1926 Sep - 30 Sep, 2022Dar es Salaam$4250Register
LM1919 Dec - 23 Dec, 2022London$4750Register

Did you know you can also choose your own preffered dates & location? Customise Schedule

Course Overview

The definition of a ‘good manager’ has changed drastically over the years, especially now more than ever, with workforces being moved to less traditional models of working from different places other than their offices.

In addition to technical understanding, a good manager also needs a set of comprehensive management skills that will allow them to extract the best performance out of their teams. Therefore, Management Development Training is a focused program designed to give you the skills, knowledge, and methods, you need to succeed as a manager.

This particular Management Development Training Program is an investment that will help you drive results that directly influence the success of your organisation. The program is a practical and contemporary course that has been designed to enhance and strengthen your leadership capabilities, and ensure that you have the skills, knowledge and resources to effectively lead, engage, and develop yourself and your teams. The program covers topics revolving around people management, employee engagement, and change management.

What is the core focus of this “Management Development Training Program”? The premise of the program is built around the philosophy that in order to succeed as a manager, you must succeed with people. Therefore, this course will teach you people management skills that will allow you to get the best performance from others, and also cover skills like communication, conflict resolution, planning, performance management, time management, motivation, and leadership.

This Zoe training course will empower you with the guidance to reach the next level of management in your organisation, by developing your understanding of core management skills and helping you utilise cohesive thinking to produce valuable and successful results.

Course Objectives

Upon completing this Management Development Training Program successfully, participants will be able to:

  • Set specific, ambitious, and worthwhile goals
  • Communicate your message precisely
  • Manage your time better
  • Prioritise, plan, prepare, and delegate tasks
  • Manage conflict situations and personality clashes
  • Manage your emotions and become more self-confident
  • Demonstrate inspirational leadership

Training Methodology

This collaborative Management Development Training Program will comprise the following training methods:

  • Lectures
  • Seminars & Presentations
  • Group Discussions
  • Assignments
  • Case Studies & Functional Exercises

Like all our training programs, this course also follows the ‘Do-Review-Learn-Apply’ model.

Organisational Benefits

Companies who nominate their employees to participate in this Management Development Training Program can benefit in the following ways:

  • Motivate your employees and increase their confidence to progress to the next level
  • Enable your employees to avoid the common pitfalls at the more senior level through a greater understanding of corporate culture and organisational politics
  • Equip your employees to make a significant contribution to steering the organisation in the desired direction and navigate their teams through complex obstacles
  • Teach them how to form a clear and strategic succession plan
  • Develop the skill of thinking and acting like leaders

Personal Benefits

Individuals who participate in this Management Development Training Program can gain from it in the following ways:

  • Be able to plan and lead change and your own career path
  • Understand your own and others’ preferred team roles
  • Learn how to motivate your teams
  • Gain an opportunity to enhance existing skills and gain new ones
  • Build relationships with other managers and learn from their practical experiences
  • Gain new insights into your leadership, personality and team preferences and learn how to display both cognitive and behavioural flexibility
  • Be able to ‘read’ other’s behaviour and use that understanding in creating a motivating environment for your staff
  • Be able to persuade decisions in the organisation by learning ethical influencing skills

Who Should Attend?

This Management Development Training Program would be suitable for:

  • Leaders of a division or functional area
  • Leaders of complex operational programs
  • Managers
  • Managers of Managers
  • Project managers of region-wide projects
  • Those in line for managerial or leadership positions in the near future
  • Top-performers aspiring for managerial roles

Course Outline


  • The difference between management and leadership
  • Appreciating the five essential leadership approaches
  • Displaying transformational leadership behaviours
  • 21stcentury leadership requirements
  • Leadership and emotional intelligence (EI)
  • Leadership and organisational political skills


  • Determining your own and other’s personality preferences
  • Using personality insights to powerfully influence others
  • The origin of our personal attitudes and resulting behaviour
  • Understanding the nature and types of organisational culture
  • Signs of a healthy organisational culture
  • Maintaining a supportive organisational culture


  • Understanding team roles
  • Team formation stages and team dynamics
  • Displaying relevant team leadership styles
  • Motivation techniques for greater commitment and performance
  • Knowledge workers and the psychological contract
  • Providing effective feedback and criticism


  • Delegating effectively
  • Setting goals, SMART objectives, and personal outcomes
  • Running performance appraisals that really work
  • Coaching, mentoring and on-the-job training
  • Praising effectively by acknowledging and celebrating achievements
  • Managing upwards and saying ‘no’ skilfully


  • Recognition matters
  • Supervision guide to in-scope work planning and review
  • Supervisor’s guide to planning for success
  • Leadership and management competencies
  • Attendance policy
  • Coaching
  • Effective supervision
  • Communications
  • Developing a high performing team
  • Managing the employee life cycle


  • Understanding the impact of change on various parts of the organisation
  • The traditional management of change in organisations
  • Managing change more effectively using insights from neuroscience
  • Proactively managing your career
  • Displaying executive presence, gravitas, and confidence
  • Developing and implementing a personal action plan


  • Incident investigations workplaces
  • Policy implementation
  • Social media
  • The relationship between indigenous and non-indigenous people
  • Choosing policy tools: the economics of nudging
  • Collaborative policy management
  • Comparative public policy
  • Crisis management
  • Business case analysis


  • Cost-benefit analysis
  • Legislative processes
  • The art of the briefing note


  • Empathy
  • Public service ethics
  • Collaborative leadership
  • Disability awareness
  • Creating positive spaces
  • Cross-cultural awareness


  • Effective communications in government
  • Introduction to mediation – the dispute resolution
  • Resolving conflict constructively
  • Negotiation and influencing workshop


  • Making payments in government
  • Budgeting and appropriation
  • Planning and accountability
  • Program measurement and evaluation
  • Performance outcomes
  • Budget process and financial literacy

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Free Courses offer

Customized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.

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Middle East – Head Office

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Al Abraj Street (Marassi Drive),
Business Bay, Dubai, UAE

UK Office

337, Forest Road, London,
England, E17 5JR

Reg No: 12933954

Ph: +44 7443 559344

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