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This program will give participants an insight into how to improve the performance of their organisation/department. It will utilise a number of international case studies where performance management has led to significant improvement in organisational performance and personal effectiveness. It will explore the value of the Balanced Scorecard methodology. It will focus on the benefits of improving service delivery and the issues surrounding performance, integrity, accountability and the prevention of fraud and corruption. The training program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirement of your team.

Who Should Attend?

Leaders, managers and administrators in the public sector who wish to learn methods to improve their departmental performance and personal effectiveness, individuals responsible for project management and implementation.

Course Outline

  • Introduction to the Balanced Scorecard
  • Performance measures for your place of work
  • Benefits of charter standards to improve service delivery
  • Importance of personal accountability in delivering improved performance
  • Rewards/sanctions and their place in a performance regime
  • Leadership styles and their impact on performance
  • Public accountability in administrative procedures

Course Objectives

Participants will gain knowledge and skills to:

  • Understand the Balanced Scorecard
  • Develop performance measures for your place of work
  • Examine the benefits of charter standards to improve service delivery
  • Explore the importance of personal accountability in delivering improved performance
  • Appreciate rewards/sanctions and their place in a performance regime
  • Understand how leadership style can affect performance
  • Apply public accountability concepts to administrative procedures

General Notes

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to choose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.
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Course Curriculum

No curriculum found !
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