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Live Online Training Schedules

Now participate in a live online course for a highly discounted fee of only $850, as a limited introductory offer.
(Terms and conditions apply)
PSM1008 Feb - 10 Feb, 2021Live Online$1300Register
PSM1017 May - 21 May, 2021Live Online$1800Register
PSM1009 Aug - 13 Aug, 2021Live Online$1800Register
PSM1008 Nov - 12 Nov, 2021Live Online$1800Register

Classroom Training Schedules

PSM1019 Apr - 23 Apr, 2021London$4750Register
PSM1011 Oct - 15 Oct, 2021London$4750Register

Did you know you can also choose your own preffered dates & location? Customise Schedule

Course Overview:

Parliament plays an important role in ensuring good governance and democracy, and hence, its involvement in public sector administration and reform is of prime importance. It is actively engaged in the development and implementation of laws, policies, and practices.

It also acts as a representative so that citizens and other stakeholders have a voice at the national level. Parliamentary process (more commonly known as a parliamentary procedure or parliamentary law) is what occurs in parliamentary bodies. It is a collection of rules, regulations, customs and ethics that govern meetings and operations of various organizations.

Good parliamentary process aids in implementing sound principles of democracy. It helps in organized communication while providing a platform for a healthy discussion in which each representative is given a fair chance of expressing one’s opinion. The end objective of implementing the parliamentary process is to reach the most appropriate decision in an orderly and fair manner.

All decision making and debate occurs to ensure that public policy and spending are to the benefit of the citizens of a country. Parliamentary oversight is the review and monitoring of the government and public sector organizations, which also includes implementation of policies and legislation.

Law and order, as well as organised decision making and meetings, are handled through the organisation of committees to undertake these specific tasks. Most parliamentary systems have a legislative and an executive branch to carry out their functions. The parliamentary committees thus help check that all functions across both branches are fulfilled most suitably.

With the varied issues and areas of interest of the public sector, the multiple stakeholders involved in decision making and the interest and well-being of citizens being at stake, the understanding parliamentary process is extremely necessary for public sector professionals to help achieve the ultimate objectives for their organizations. While there are various sources of understanding and knowing the parliamentary process, Robert’s Rules of Order is a commonly referred guidebook.

This ZOE training course will empower you with a thorough understanding of what parliamentary process entails so that you independently drive its successful implementation in your organisation. The knowledge gained through this course will enable you to play a pivotal role in ensuring fair and orderly decision making through meetings in your organisation.

This will also enhance your understanding and skill related to decision making. Further, the course will help you understand the powers and authority of the Parliament to oversee the functions and administration of your organisation, and will help you align your organisational policies and procedures as per parliamentary guidelines.

This, in turn, will assist you to confirm that your organisation comply with all required standards of being a public sector organisation. The experience and information gained through this course will increase your confidence and capability to implement the parliamentary process in your organisation, which, in turn, will ensure that all decisions taken by your organisation are fair and in the best interest of citizens.

It will also provide you with the opportunity and the platform to be a major influence in the achievement of organisational objectives and to demonstrate your capabilities to assume higher roles and responsibilities.

Course Objectives:

The main objective of this course is to empower public sector professionals with—

  • complete and thorough knowledge and information of parliamentary process and all principles and concepts around effective parliamentary process
  • information of the various tools used in the parliamentary process so that the most appropriate tools and methods could be used in the organisation
  • the confidence and capabilities to drive implementation of the parliamentary process in one’s organisation
  • the necessary knowledge and information of the powers of the Parliament and its branches to align the administration of one’s organisation accordingly
  • the capabilities to put forward suggestions and proposals that would reach a fair conclusion through the parliamentary process
  • in-depth understanding of motions and how to carry these or debates forward in the most effective manner
  • knowledge of how decisions and actions are taken forward from the Board of an organisation to the legislature of a country
  • awareness of one of the most well-known references of the parliamentary process–Robert’s Rules of Order

Training Methodology

This training course of Zoe Talent Solutions is customised each time to suit the experience and background of the audience. The detail to which parliamentary process and its elements are discussed through the modules depends on the current level as well as roles and responsibilities of the trainee in his/her organisation.

Beyond the presentation detailing the various modules listed for this course coverage, the trainer facilitates active group discussions and activities, experience sharing, role-plays of meetings with similar settings, etc. This encourages group interaction and learning through the course.

This course follows Zoe Talent Solutions’ unconventional training model of Do–Review–Learn–Apply.

Organisation Benefit

By public sector professionals undertaking this course, their organisations will benefit in the following ways:

  • More orderly and well-managed meetings and operations as per the most appropriate form of the parliamentary process
  • Alignment of internal policies, procedures and guidelines, along with other tools of administration, with standards and processes followed at a national level
  • Aligned thought process and perspective of all members and stakeholders responsible for decision making
  • Satisfied members and stakeholders because of their voice being equally heard and considered
  • More hygiene and organisation of meetings, with them being conducted in a logical flow and in a time-bound, focused manner
  • Better decisions and conclusions considering citizen welfare, thus greater achievement of organisational objectives
  • Increased innovation and suggestions from members because of the assurance that their voice will be heard and considered rationally
  • More effective public spending because of the need to be accountable and transparent to all concerned stakeholders
  • Greater customer satisfaction because of customer-friendly decisions as well as laws and public policy

Personal Benefit

Through this course, public sector professionals will benefit in the following manner:

  • Increased understanding and knowledge of the parliamentary process, including important and relevant concepts and principles surrounding it
  • Enhanced skill and awareness to work with recent and most effective tools and techniques used in the parliamentary process
  • Increased capability and confidence to play an influential role in ensuring that meetings and operations within one’s organisation are aligned to the expected outcome and that these are conducted in the most fair and orderly manner
  • Enhanced decision making, problem-solving and administration skills, thus enriching one’s skill-set
  • Increased confidence to put forth one’s ideas and suggestions, knowing that one’s voice will be heard and considered
  • Greater career growth and progression opportunities because of enhanced skill-set and more confidence to partake inappropriate, fair and effective decision making
  • A sense of satisfaction and contentment knowing that all decisions and policies implemented have been fair to citizens, prioritising their well-being and quality of life

Who Should Attend

  • Chairpersons, board members and other senior members as well as parliamentary representatives who play an important role in meetings and the decisions taken therein
  • Shareholders and potential investors who need to ensure that all decisions taken by an organisation are fair and have been taken rationally and objectively
  • Members of the human resource department playing important roles in policy implementation and adherence throughout an organisation
  • Policymakers and compliance authorities responsible for devising policies and guidelines keeping the organisational objective and parliamentary standards and compliance in mind
  • Any other public servant who would like to know more about the parliamentary process, meetings, decisions during meetings and operations of his/her organisation and who would like to be part of the process in future

Course Outline

The course will cover the following aspects important for a complete understanding of the parliamentary process:


Module 1 – Overview of Parliament and Parliamentary Process

  • Structure/branches of Parliament
  • Responsibilities and Functions of Parliament
  • Definition of the parliamentary process
  • Robert’s Rules of Order


Module 2 – Purpose of Parliamentary Process

  • Every member is given a chance to be heard
  • Allow participation by everyone
  • Establish and maintain order in a meeting
  • Prevent confusion during meeting agenda discussion
  • Maintain meeting flow


Module 3 – Principles of Parliamentary Process

  • One subject discussed at a time
  • Full and free discussion of each presented idea
  • All members treated with justice and courtesy
  • Rule of the majority followed, rights of the minority respected
  • The Chair is strictly neutral


Module 4 – Advantages of Parliamentary Process

  • Time-controlled meetings
  • Focused and directed meetings
  • Fair opportunities for voicing the opinion
  • Fair and rational decisions
  • Logical flow of discussion


Module 5 – Tools in Parliamentary Process

  • Motions
  • Nominations
  • Chair
  • Votes


Module 6 – Types of Motions

  • Main motion
  • Subsidiary motion
  • Incidental motion
  • Privileged motion


Module 7 – Process of Handling Motions

  • Member obtains floor and makes a motion
  • Another member seconds the motion
  • The Chair states the motion
  • Members debate the motion
  • The Chair forwards the motion to a vote
  • The Chair announces the vote results and what happens next


Module 8 – Types of Main Motions

  • Resolutions
  • Original main motions
  • Incidental main motions


Module 9 – Types of Subsidiary Motions

  • Amend
  • Commit to refer
  • Limit or extend debate
  • Previous question
  • Lay on the table
  • Postpone to a certain time
  • Postpone indefinitely


Module 10 – Types of Incidental Motions

  • Appeal
  • Consideration by paragraph
  • Division of the assembly
  • Division of a question
  • Objection to the consideration of a question
  • Point of order
  • Request (Parliamentary Inquiry, point of information, etc.)
  • Suspend the rules


Module 11 – Types of Privileged Motions

  • Adjourn
  • Recess
  • Raise a question of privilege
  • Fix the time to which to adjourn
  • Call for orders of the day


Module 12 – Role of the Chair

  • Must ensure a quorum before conducting business
  • Must recognise members before speaking
  • Rules all procedural issues
  • May not make motions or question debates
  • May vote occasionally
    • In case of a tie
    • To make a vote a tie
    • When secret ballot is used
    • When part of the assembly


Module 13 – Methods of Voting

  • Voice vote
  • Show of hands
  • Rising to vote
  • Ballot vote

General Notes

  • All our courses can be facilitated as a Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.
Online Courses
Customized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
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Middle East – Head Office

918, Blue Bay Towers,
Al Abraj Street (Marassi Drive),
Business Bay, Dubai, UAE

UK Office

337, Forest Road, London,
England, E17 5JR

Ph: +44 7443 559344

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Live Online Training

Now participate in a live online course for a highly discounted fee of Only $850, as a limited introductory offer.

(Terms and conditions apply)