Course Overview

What is quality control?

Quality is a prerequisite component when it comes to any product or service. To maintain the quality of the offerings, manufacturers and service providers use quality control and quality assurance to ensure that the end product or service meets the quality requirements and standards defined for the product or service. This is to say that while quality production and delivery of goods and services is often desired, time and reality have shown that intention does not automatically produce desired results. Hence, in this case, quality control professionals are often needed to ensure the quality of goods and services offered to the general public.

Due to multi-facet market competition, quality is now the big market determiner, irrespective of the type of product or service you offer. Quality control is crucial to developing a successful venture that provides products or solutions that satisfy consumers’ needs. A quality control system found on an acknowledged standard offers a solid footing for gaining a wide variety of operational and promotional benefits.

What is quality management?

Quality control systems govern principles, procedures, and ethical conduct for organisations to strive for excellence in overall operations and productivity. Quality management involves commanding a productive effect on the general work environment. Distinguished and impactful leadership execution builds an excellent foundation to develop dedicated staff and teams with great motivation and enhanced performance, affording staff with chances for participation, analytical approach, and collaboration.

This Zoe training course will equip you with the requisite skills to become a certified quality control professional. The training covers all essential aspects of quality control, management, and assurance in detail, thus affording you the required knowledge and techniques to perform responsibilities in this field. Furthermore, during the cause of this training, you will get more opportunities to showcase your skills and potential, hence attracting several career progression opportunities across different organisations.

Course Objectives

The main objective of this training is to empower professionals in the quality control field with the following:

• Comprehensive knowledge of all aspects of quality control
• The required confidence, experience, and knowledge to undertake quality control and assurance tasks
• The ability to use the best-suited process, thus, achieve high-quality products, services, and systems
• The realization of the impact of leadership to promote quality control processes
• Design measuring and enhancement structures for quality control, management, and assurance
• Outline ways to establish the TQM model
• Identify proper quality improvement procedures for recurring improvement
• Talk about the significance of quality standards, models, and badges/awards

Training Methodology

All courses at Zoe Talent Solutions can be customized to suit the audiences’ preferences. Hence, before the start of every session, the course content is thoroughly reviewed. A skilled professional (according to the relevant domain) is assigned to train the participant. Experimental learning and situational evaluation also form an integral part of the training. Two-way contribution is encouraged in the program through group activities, projects, role-plays, and many more.

This training approach unique to Zoe Talent Solutions is what we refer to as the Do–Review–Learn–Apply Model.

Organisational Benefits

Organisations stand to benefit significantly from their staff undergoing this training in the following ways:

• Refined Quality control and Assurance procedures and approach
• Better personnel confidence and collaboration
• Improved general efficiency, thus rise in profitability
• Improved effective communications
• Enhanced leadership and team management skills
• Improved planning and streamlined organisational vision

Personal Benefits

This Zoe Training course will personally benefit you in acquiring new techniques on quality control and applying the most suitable solution according to your organisation’s needs. Part of these benefits are as follows:

• New, improved techniques that will aid you in providing Quality Control Management for continuous progress
• Boost your leadership and people-management skills needed for career progression
• An overall increase in appreciating your role towards assisting the organisation
• Attain upgrade in quality control, management, and assurance
• Improved effective communication and listening skills
• Enhanced problem-solving skills
• Improved critical thinking and decision-making process

Who Should Attend?

• Senior Management members of an organisation responsible for control, management, and assurance of product, services, and personnel
• Quality Control Managers responsible for ensuring that products and services comply with the set guidelines, standards, and procedures
• Head of Departments responsible for their respective department’s compliance to ethics and best practices
• Supervisors to ensure their team members follow the guideline and regulations.
• The Human Resource Managers will ensure that employees conduct themselves professionally
• Customer Service Professionals
• Any other professional desirous of being certified as a Quality Control Professional

Course Outline

The course covers the following essential areas required for one to become a Certified Quality Control Professional:

Module 1: Production Management

• Classification of Production
• Operational Framework
• Standardization
• Key Performance Indicators
• Operational Control

Module 2: Process Management

• Fundamentals and Terminologies
• Analysis of Processes
• Design of Processes
• Key Figures

Module 3: Processes Management Improvement

• Cognitive Information Processing (CIP) Model
• Improvement Pyramid
• Plan-Do-Check-Act Cycle
• Introduction and Success Factors

Module 4: Cost Management

• Cost Element
• Product Costing
• Other Cost of Organisation
• Cost Reduction Programs

Module 5: People Management

• Personnel Planning
• Development of Core Competencies
• Performance assessment
• Communication

Module 6: Quality Control in Operations

• Quality Planning
• Control Plan
• Quality Control
• Customer Quality

Module 7: Troubleshooting Operations

• Problem Diagnosis
• Root Cause Analysis
• Leadership Responsibilities in Troubling Situations
• Troubleshooting tools

Module 8: Production Planning

• Fundamentals and Terminologies
• Tasks and Objectives
• Integrated Running Process

Module 9: Total Productive Maintenance (TPM)

• Content and Aims
• Role Perception
• Implementation and Success factors

Module 10: Six Sigma

• Six Sigma as an Organisational Process
• Define, Measure, Analyse, Improve, Control (DMAIC) Model
• Statistical Analysis Tools
• Introduction and Success Factors

Module 11: LEAN Management

• Principle of LEAN Management
• Methods
• Introduction and Implementation to the Organisation

Module 12: Change Management

• Phases of the Change Process
• Organisational Frameworks
• Managing Resistance
• Leadership and Communication