Course Overview

Experts say that the single most important factor in driving effective teamwork and team engagement is the behaviour and style of the leader. With the speedy developments in technology, communication, and various management tools out there, teamwork and cooperation have become crucial in today’s work environment.

The increased economic pressures and target driven business cultures have led to many leaders having to reconsider how to get the best performance from their teams. In order to realise the benefits of diverse and often dispersed teams, you must be able to deal with conflict and capitalise on individual ideas and capabilities.

This course will enable you to understand your team members in a more profound manner, and also help you to reflect and improve on your own leadership practices.

What is the key differentiating factor of this “Leading High-Performance Teams Course”? Along with the theoretical knowledge shared in this course, this training program will also draw on knowledge from psychology, human resource management, and organisational behaviour in order to provide a holistic view of the subject.

This Zoe training course will empower you with the strategic frameworks and tools to build and lead teams that leverage individual strengths to achieve outstanding results.

Course Objectives

Upon completing this Leading High-Performance Teams Course successfully, participants will be able to:

• Ascertain and leverage distinct talent within the team
• Comprehend how leadership benefits from action rather than words
• Construct a network of leaders to share challenges, visions, and different viewpoints
• Understand what elements of your role as a leader are the most important
• Involve and motivate the team using best practices
• Recognise personality preferences and acclimatise your leadership style accordingly
• Handle strong individual players within a team and extract the best from everyone so that the team is more than the sum of its parts
• Establish clear objectives, standards, and KPIs for your team
• Gain practical experience in forming, participating in, and leading teams in diverse backgrounds

Training Methodology

This collaborative Leading High-Performance Teams Training Course will comprise the following training methods:

• Lectures
• Seminars & Presentations
• Group Discussions
• Assignments
• Case Studies & Functional Exercises

Like all our training programs, this course also follows the ‘Do-Review-Learn-Apply’ model.

Organisational Benefits

Companies who nominate their employees to participate in this Leading High-Performance Teams Course can benefit in the following ways:

• More creativity and innovation from team members as a result of improved leadership skills
• Problems get solved quicker due to the use of best practices in conflict management
• Increase your teams’ productivity levels due to enhanced self-awareness
• Greater teamworking and collaboration among team members will lead to higher productivity
• Fewer interpersonal challenges and complaints between team members will result in a cohesive environment where the employees and the business will thrive
• Performance issues can be addressed directly rather than in an indirect or biased manner

Personal Benefits

Individuals who participate in this Leading High-Performance Teams Course can gain from it in the following ways:

• Benefit from a heightened sense of self-awareness and self-understanding
• Learn new tools to motivate and inspire others
• Understand the processes for evaluating and adapting to different personality types
• Gain great confidence in inappropriate leadership actions with increased knowledge in behavioural patterns
• Get an increased clarity of your role and responsibilities
• Practise improved self-control in challenging situations

Who Should Attend?

This Leading High-Performance Teams Course would be suitable for:

• Project managers
• Supervisors
• Team-leads
• Managers of small to mid-sized teams
• Middle and senior managers from the private, public, or non-profit sectors
• Individuals who have taken up leadership roles recently, regardless of their titles
• Seasoned leaders who want to brush up on advancements in new-age leadership research and practices

Course Outline

MODULE 1: INTRODUCTION TO TEAMS

• Definition of “groups” and “teams”
• Recognise the distinction between groups and teams
• Understand your own group/team loyalties
• The building blocks for high-performing teams

MODULE 2: TEAMS AND THEIR LEADERS

• The relationship between teams, leaders, and managers
• Key leadership tasks and responsibilities
• Balancing influence, authority, and power
• Different leadership styles and style flexibility
• Self-awareness and getting feedback
• Emotional intelligence and rapport

MODULE 3: VISION, DIRECTION & ALIGNMENT

• Creating a shared vision
• Aims, objectives and goal alignment
• Developing meaningful objectives and indicators
• Divergent approaches to problem-solving
• Communicating a compelling vision
• Taking a coaching approach to problem-solving

MODULE 4: TEAM DYNAMICS

• Stages of team development
• The sociology of the team
• Characteristics of high-performing teams
• Balancing different team roles and personality types
• Non-traditional team structures
• Delegation and empowerment

MODULE 5: MOTIVATING AND ENGAGING PEOPLE

• What motivates people at work?
• Developing strategies for improving motivation
• How to increase engagement?
• What motivates and drives your own behaviour?

MODULE 6: MANAGING PROFESSIONAL RELATIONSHIPS

• The nature of professional relationships
• Where to draw the line
• Harassment policies and procedures
• How to develop strategies for strengthening employee trust
• How to manage difficult people at work
• The importance of external stakeholder relationships

MODULE 7: LEADING TEAMS TO SOLVE PROBLEMS

• The value of openness and inclusion in problem-solving
• How to develop better problem-solving techniques
• Do’s and don’ts in conflict management
• The role of bias in problem-solving

MODULE 8: PERFORMANCE & CONFLICT MANAGEMENT

• Defining performance
• Approaches to measuring team and individual performance
• Performance management: science or art?
• Giving and receiving feedback effectively
• Conflict as a catalyst for team development
• Dealing with challenging interpersonal relations

MODULE 9: BRINGING DIVIDED GROUPS TOGETHER

• Stereotypes and cultural bias
• Discrimination and its implications
• Recognise patterns and implications of intergroup behaviour
• Develop strategies for bridging organisational silos
• Steps to building an inclusive organisational identity
• What to do if faced with unfair practices

MODULE 10: ORGANISATIONAL CULTURE

• What is ‘Organisational Culture’?
• Identify the impact of organisational culture
• Cultural alignment with organisational strategy
• Points of influence when trying to change organisational culture
• Best practices of ‘Change Management’

MODULE 11: FOSTER YOUR TEAM FOR A BRIGHTER FUTURE

• Personality types and their contribution to the success
• Building a coherent team
• Self-managing teams and their challenges
• Coaching, mentoring and self-directed learning
• Feedback and appraisal
• Leveraging team strengths for peak performance