Course Overview
Do you believe that individuals behave differently when they are working in the organisation? Do you believe that the organisations have moved from a structural aspect to a more flexible model for enhanced consideration of high-performance teams?
Although an organisation is comprised of various departments as accounts, finance, operations, quality, marketing, and sales etc. which are crucial to help it to run smoothly, the ability to manage the people in teams, groups and individuals is equally important.
Why is this so? It is because to achieve results in business, we depend on the people to achieve our goals, accomplish our tasks and projects. It is them, the people, who help us get the returns we desire from investment in the business.
As people are involved, the company and its managers are required to work for the people, and with the people. They are also required to supervise them, motivate them, help them increase in their performance and build a strong and trusting relationship with their team members, and employees. This necessitates a thorough understanding of the human side of the management is required along with the technical skills.
This masterclass in Organizational Behaviour (OB) offered by ZOE Talent Solutions focuses on the changing nature of the organisations. It provides an integrated view of theory and practice. It also indicates ways of improving the performance of the business through better use, and effective management of its people.
Course Objectives
This course will empower you to:
- Increase your knowledge of OB concepts
- Understand how corporate and individuals co-exist
- Increase understanding of the individual and group behavioural aspects in an organisation
- Apply the concepts of OB to the real world of challenges
- Develop your management and leadership potential
- Understand the latest developments and cultivate an understanding of organisational culture and structure
- Understand applications of organisational change, power, and conflicts
- Understand the impact of diversity and inclusion on behaviour in the workplace
- Explain how environment, attitude, and perception influences behaviour
- Understand group dynamics, communication, and its impact on the success and productivity at workplace
- Understand conflict management and conflict resolution
- Understand the organisation’s structure, and its impact on workplace behaviour
- Understand the impact of work environment on the culture of the organisation
Training Methodology
To meet these training objectives, this masterclass offered by ZOE Talent Solutions will use interactive presentation, exercises, individual and team assignments and class discussions.
Exercises and case studies will provide you with an opportunity to apply what you have learned to the real-world scenarios and issues. As each of you will bring a unique perspective to the class, you will benefit by sharing the same with others and present to strike a fine balance in the views, you hold.
ZOE Talent Solutions follows the approach of Do-review-learn-apply methodology.
Organisational Benefit
The organization will reap the following benefits:
- Forecast the future behaviour of the employees
- Better Conflict Management
- Better Interpersonal relations with the team
- Honing of the leadership skills
- Seamless execution of the project/s
- Better work culture
- Improved productivity
Personal Benefits
Individuals undertaking this course will benefit as follows:
- Become a skilled leader
- Gain knowledge of advanced methods of negotiation
- Get better at your skills to influence
- Learn how to manage group decision-making
- Develop insights into work group dynamics
- Understand group-based problem solving
- Develop organisational skills
- Develop project and resource management skills
Who Should Attend?
Zoe Talent Solutions recommends this course for:
- Directors, C- Level Executives
- Senior Management Team
- Heads of the Departments
- Strategic Planners, Business Analysts
- Consultant/s
- Manager/Director
- HR Directors/Managers
- Change Agents
- Existing Managers, Supervisors and those who are managing the teams
- Those who wish to manage a team in the future
Course Outline
This training program will include the following modules for better understanding and application:
MODULE 1- INTRODUCTION, CONCEPTS
- Define organisational behavior (OB)
- Organisational goals, responsibility, and strategies
- Translate organisational behavior to organisational success
- Understand and analyze current trends in organisational behavior
- Understand diversity and benefits to organisations
- Opportunities and Challenges faced by the managers in using OB
MODULE 2- MANAGING INDIVIDUALS
- Consider the effects of physical and mental environments on employees
- Assess workplace behavior and attitudes toward work
- Perception
- Nature and importance of Perception
- Factors influencing perception at workplace
- Employing emotional intelligence
- Emotional Intelligence – its relation to individual performance
- Emotional Intelligence- its impact on business of the company
- Motivation
- Impact of motivation on performance of the individual
- Role of a manager to improve motivation
- Job description and its relation to individual motivation
- Respect and the process of feedback for motivation
MODULE 3- MANAGING GROUPS
- Definition and Characteristics of Groups and Teams
- Understand group and team development
- Understand group and team dynamics
- Business Perspective – benefits and cost of teams
- Understand the skills required for working effectively in teams
- Identify individual interpersonal communication styles
- Understand how interpersonal communication styles impact the groups and teams
- Disruption in inter-personal relationships
- Diversity and inclusion
MODULE 4- LEVERAGING POWER AND POLITICS
- Understand the difference between leadership and management
- Identify and assess the impact of various leadership approaches on organisational effectiveness
- What is power?
- Understand the sources of power
- Understand organisational politics
- Power and politics
MODULE 5- CONFLICT AND NEGOTIATIONS
- Define conflict and negotiations
- Describe various types and causes of conflict
- Relation between organisational performance and conflict
- Effective conflict management strategies
- Negotiation strategies
MODULE 6- MANAGING CHANGE
- Organisational structure
- Importance of Organisational structure
- Types of organisational structure
- Impact of organisational structure on the company
- Organisational change
- Methods for incorporating change within an organisation
- Skills required for implementing change
- Individual Resistance to change
- Organisational focus on change
- Organisational Culture
- Importance and types of organisational culture
- Evolution of organisational culture
- How to successfully manage the culture of an organisation
- Events that shape the organisational culture
- Mechanisms for cultural – control
- Sustaining organisational culture
- How employees learn culture
- Emphasis on quality and performance-oriented culture
- Stress at workplace
- Industry Trend vs. your company
- Rewards and Recognition
MODULE 7 – LEARNING AT WORKPLACE
- The function of Learning and Development
- Understand individual ability and learning
- Different methods of engaging team into the process of self-learning
MODULE 8- ORGANISATIONAL DEVELOPMENT (OD) INTERVENTIONS
- Definition of OD
- Advantages of OD
- OD intervention Techniques
- Components of OD
