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Live Online Training Schedules

Now participate in a live online course for a highly discounted fee of only $850, as a limited introductory offer.
(Terms and conditions apply)
CW0519 Aug - 21 Aug, 2020$1300Register
CW0516 Nov - 20 Nov, 2020$1800Register
CW0515 Feb - 19 Feb, 2021$1800Register
CW0517 May - 21 May, 2021$1800Register
CW0509 Aug - 13 Aug, 2021$1800Register
CW0508 Nov - 12 Nov, 2021$1800Register

Classroom Training Schedules

CW0517 Aug - 21 Aug, 2020London$4750Register
CW0523 Nov - 04 Dec, 2020London$7125Register
CW0517 May - 21 May, 2021Houston$4750Register
CW0526 Oct - 28 Oct, 2021Dubai$2950Register

Did you know you can also choose your own preffered dates & location? Customise Schedule

Course Overview

This communication skills training course provides practical, effective tools to enable clear and effective communication in all aspects of both your personal and work-related relationships with skills like reading body language, recognising personality types, active listening and much more. The training program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirement of your team.

Course Objectives:

In this communication skills training course, participants will:

  • Gain insight into their personality type and communication preferences, using our proprietary profiling tool
  • Learn to recognise other people’s personality types and communication preferences
  • Learn to adjust your own communication approach based on need and situation
  • Understand barriers to effective communication and how to overcome them
  • Learn how to effectively utilise tone
  • Master the STAR method for speaking on the spot
  • Learn to use body language appropriately
  • Learn to listen actively and effectively
  • Gain insight into asking open questions
  • Become a more effective communicator through the use and application of practical tools

Course Outline:

Communication Skills Training Course – Topic 1

  • Getting to know yourself – What is your personality type?
  • What are your communication preferences?
  • What are your communication tendencies?

Communication Skills Training Course – Topic 2

  • Understanding others – What other personality types are out there?
  • What are their communication preferences?
  • What are their communication tendencies?

Communication Skills Training Course – Topic 3

  • Making allowance for others and circumstance Consider your approach: What is the receiver’s Choice?
  • What type of message are you delivering?
  • Is sensitivity, personal touch, speed, evidence, privacy or public acknowledgment important?
  • Develop strategies for future application

Communication Skills Training Course – Topic 4

  • Understanding Communication Barriers An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place

Communication Skills Training Course – Topic 5

  • Para-verbal Communication Skills The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

Communication Skills Training Course – Topic 6

  • Non-Verbal Communication Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures

Communication Skills Training Course – Topic 7

  • Speaking Like a S.T.A.R. S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary

Communication Skills Training Course – Topic 8

  • Active Listening Skills Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others

Communication Skills Training Course – Topic 9

  • Asking Good Questions Open Questions
  • Closed Questions
  • Probing Questions
  • Communication Skills Training Course – Topic 10
  • Appreciative Inquiry The Purpose of AI
  • The Four Stages
  • Examples and Case Studies

Communication Skills Training Course – Topic 11

  • Mastering the Art of Conversation Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips

Communication Skills Training Course – Topic 12

  • Conversational Psychology Understanding Precipitating Factors
  • Establishing Common Ground
  • Using ā€œIā€ Messages

Who Should Attend?

Applicable to all

General Notes

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.


Participant Testimonials

Online Courses
Customized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
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Middle East ā€“ Head Office

918, Blue Bay Towers,

Al Abraj Street (Marassi Drive),

Business Bay, Dubai, UAE

Join Our Team as a Trainer

We are proud to have a team of highly experienced expert training professionals from all over the world.

If you feel you have the right skills to become a part of our training team. Please use the link below.

>Apply Now

Copyright Ā© Zoe Talent Solutions 2020

Due to the recent COVID-19 pandemic, we've decided to offer live online webinar training classes for all of our courses.

You can participate in our training sessions with the safety & comfort of your own home or office. This helps you fulfill your learning requirements, while availing massive discount on regular course fees.

Register for a live online session now.

To register for a course, please fill the information request form on the course page, or reach us through the live chat or WhatsApp using the apps below.

Live Online Training

Now participate in a live online course for a highly discounted fee of Only $850, as a limited introductory offer.

(Terms and conditions apply)