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ILM® Endorsed Administration and Office Management Program » OA14

ILM® Endorsed Administration and Office Management Program

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22 Aug - 26 Aug, 2022Live Online5 Days$1800Register
21 Nov - 25 Nov, 2022Live Online5 Days$1800Register
05 Mar - 16 Mar, 2023Live Online10 Days$4095Register
18 Jun - 22 Jun, 2023Live Online10 Days$4095Register
02 Aug - 04 Aug, 2023Live Online10 Days$4095Register
03 Dec - 07 Dec, 2023Live Online10 Days$4095Register
05 Sep - 09 Sep, 2022Singapore5 Days$5350Register
04 Dec - 08 Dec, 2022Dubai5 Days$4750Register
02 Jan - 13 Jan, 2023Dubai10 Days$8150Register
09 Apr - 20 Apr, 2023Riyadh 10 Days$8225Register
03 Jul - 14 Jul, 2023Abu Dhabi 10 Days$8225Register
08 Oct - 19 Oct, 2023Amman 10 Days$8225Register

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Course Overview

What is so special about an ILM® endorsed program? ILM stands for The Institute of Leadership & Management, U.K., and is a leading and globally recognized provider of leadership and management certifications. With over 50 years of experience, ILM sets the highest standards world-wide and enables organizations and individuals to develop their leadership and management skills.

ILM ensures quality training programs are developed to equip and certify the participants. The ILM has gained a wealth of expertized knowledge to set quality standards for professional learnings and on-the-job training.

In a survey, it was reported that 88% of participants said their business was positively impacted by ILM training courses. Around 70,000 professionals register for ILM certifications every year, which signifies the success story of ILM courses.

Zoe Talent Solutions is a proud authorized training partner for this course on Administration and Office Management. You will earn a dual certification by undertaking this Training program. Earning your ILM certification reflects your achievement and commitment to excellence, and that your expertise is relevant and up to date as per the industry’s measurement of knowledge and skills.

This course gives vital knowledge that will energize you to surpass in performance as an efficient manager in the office at your workplace. You will learn to be an excellent coordinator in your place of work, an outstanding communicator, and a skilled multi-tasker.

In this program, you will also understand the importance of delivering a top standard service experience to see a positive impact on business profitability. You will master the art of time management to increase productivity and lower work stress.

The skills of being an excellent coordinator and facilitator will be cultivated during the program. This course is a very interactive program. So, are you ready to upskill yourself and gain a dual certification?

Course Objectives

By the end of the ILM® Endorsed Administration and Office Management Program, participants of this training course will be able to:

  • Understand the core responsibilities of office management & administrative professional
  • Develop skills to build relationships and network effectively
  • Practice impactful behaviour, administrative and technical management skills
  • Engage practical problem-solving techniques for effective office management
  • Handle office issues, escalations, and disagreement
  • Use techniques to think creatively, analyze problems, and make quick decisions
  • Develop effective office regulations, policies, and procedures
  • Boost continuous improvements to increase productivity
  • Learn the best practices for streamlining workflow in the office environment
  • Manage thoughts and emotions for improved effectiveness
  • Learn to be assertive and authoritative in the workplace
  • Develop their business communication and interpersonal skills
  • Build a personal resilience and an ability to handle stress
  • Learn different tactics of multi-tasking when engaged with different departments and executives
  • Familiarize the techniques of records and document management
  • Coordinate, organize and execute effective meetings and events
  • Think and deliver like a manager for crucial managerial tasks

Training Methodology

Zoe Talent Solutions has designed this training program on the ILM® Endorsed Administration and Office Management Program which is endorsed by The Institute of Leadership and Management, the U.K. to certify and qualify individuals as leaders in administration and multi-level managerial skills.

This workshop is very interactive, intensive, and focused on best practices of the global industry. Participants and leaders from different cultural backgrounds and organizations will actively participate to share their own office management experiences and challenges.

Assessments, presentations, case scenarios, and role-plays will be used to bring out the skills intended to develop during this training workshop.

Zoe Talent Solutions follows the Do–Review–Learn–Apply Model in all our training programs, including a pre-course and post-course assessment to ensure your learning objectives are met.

Organisational Benefits

Organizational benefits of employees who take up the ILM® Endorsed Administration and Office Management Program will be as below:

  • More proactive towards their tasks and responsibilities at work
  • Improved productivity and creativity is noticed
  • Employees are motivated and are service-centred
  • Increased effective communication
  • Reduced absenteeism among employees
  • Professional relationship skills to build a healthy working network
  • Well managed and reduced stress
  • Improved time and priority management
  • Increase in quality of interpersonal skills
  • Employees can manage data effectively
  • Personal resilience to handle complex situations at work
  • Active engagement of management techniques and be strategic
  • Efficient use of office systems and technology

Personal Benefits

Participants who participate in this the ILM® Endorsed Administration and Office Management Program will benefit in the following ways:

  • Become skilled in general management
  • More goal-oriented in life
  • Become team leaders and handle team responsibilities effectively
  • Increase in motivation and self-confidence
  • Develop assertiveness
  • Effective communicators in multiple areas
  • Sharpened and effective presentation skills
  • Better control over their nerves during stressful situations
  • Ease in relationship building
  • Thinking is more creative and decisions are effective
  • Maximized personal development skills
  • Well equipped for workplace promotions
  • Influencers at their workplace and the people in social life
  • Presentation skills and public speaking skills are developed
  • A better sense of time management and priority-keeping
  • Individuals are able to cope with time for themselves and others

Who Should Attend?

This training program offered by Zoe Talent Solutions is suitable for all new and advanced users. It will provide all participants with a practical knowledge, essential technical and behavioural skills required to fulfil their roles as successful leaders in Administration and Office Management. It will also be a growth workshop for individuals looking to move into more senior positions such as Executive/ Personal Secretaries, Office Managers, or Administrative Supervisors. The following are sure to benefit:

  • Office Managers
  • Team Leaders
  • Administrators
  • Supervisors
  • Secretaries
  • Co-ordinators
  • PA/EA

Course Outline

Below are the course modules that would be covered during the ILM® Endorsed Administration and Office Management Program:

Module 1: The New Generation Workplace: Growing to be a leader

  • Office Administration: Modern Concepts and Fundamentals
  • Characteristics of High-Performance Office Administrators
  • Defining office administrator leadership
  • Leadership models
  • Personal transformation
  • Establishing your style of leadership

Module 2: Effective Office Management Framework

  • Office administrator: Tips and Techniques
  • Office work process: Tips and Techniques
  • Streamlining office tasks
  • Creating schedules and To-Do Lists
  • Effective use of Outlook, schedulers, planners
  • Framework for an ideal Office Management
  • Tools to enhance office productivity

Module 3: Office Managers/Administrators Responsibilities

  • Managing and Maintaining the Office Premises
  • Safeguarding equipment
  • Space management
  • Managing Supplies and Materials
  • Managing Technology
  • Resources Utilization
  • Efficient use of manpower
  • Managing Office Politics

Module 4: Time Optimisation, Task Management & Prioritization

  • Importance of time optimization
  • Importance of task management
  • Time management techniques
  • Prioritization and Multitasking
  • Urgent/important Matrix
  • Delegation of tasks
  • Managing conflicting priorities

Module 5: Office Technology

  • Office Technology: Introduction
  • Overuse and Misuse of technology
  • Office layout and ergonomics
  • Heading towards a paperless system
  • Using office technology to the fullest

Module 6: Business Communication

  • Verbal and written communication skills
  • Professional business writing
  • Active Listening
  • Cross-Cultural Communication
  • Etiquette of e-mail writing
  • Report writing and Proof-reading
  • Delivering effective presentations

Module 7: Event and Travel Management

  • Travel Arrangements
  • Bookings and Reservations
  • Travel Insurance management
  • Business Correspondence
  • Conference and Meeting Management
  • Events and Project Management
  • Filing and Documentation Management
  • Methods to research and findings aimed towards cost-cutting

Module 8: Internal Office Etiquettes

  • Office Conduct and respect
  • Communications and professionalism
  • Time Management
  • Working out of the office
  • Office meeting etiquette

Module 9: Delegation Skills

  • Effective Delegation Styles
  • Types of Delegation
  • Communication types in effective delegation
  • Different work relationships
  • Maintaining responsibility and accountability balance
  • Levels of rights and authority delegated

Module 10: Team Building Skills

  • Comprehending Team Dynamics
  • Behaviours and People Types within a team
  • Capitalizing on styles, personalities, and strengths
  • Elements for Developing high performing teams
  • Team Development Stages
  • Effective Teambuilding Techniques

Module 11: People Management

  • Developing Relationships
  • Communicating Change and Change management
  • Encouraging discussions and straightforwardness
  • Identifying and Minimizing Conflict
  • Recognizing indications of potential conflicts
  • Types and sources of conflicts
  • Conflict Resolutions
  • Value for constructive feedback and positive criticism

Module 12: Stress Management and Self-Empowerment

  • Reasons and root causes for Stress
  • Building mental stability and strength
  • Understanding Emotions and it’s effects
  • Symptoms, causes, and triggers to stress
  • Break the process of stressful thinking
  • Developing a healthy body and mind
  • Developing Prioritizing skills
  • Dealing With Interruptions

Module 13: Emotional Intelligence

  • Emotional Intelligence and Professional maturity
  • Principles of emotional intelligence
  • Building your self-confidence
  • Facing and dealing with difficult situations
  • Handling workload from multiple managers

Module 14: Information Management

  • Record Management
  • Effective Filing Systems
  • Data Management
  • Storing and Retrieving Data
  • Distribution and Use of Data
  • Use of Spreadsheets: Excel
  • Digitalization of records
  • Automation of Information flow

Module 15: Office Support Functions

  • Methods of recruitment and staffing
  • Handling petty cash and maintaining expenses register
  • Different types of financial documents
  • Spending and Monitoring department budget
  • Banking process and transactions
  • Procurement Process and Policy
  • Asset Management and Tracking

Module 16: Gauging Office Performance and Effectiveness

  • Conducting Employee and Departmental Review
  • Key Performance Indicators
  • Objectivity – SMART Objectives
  • Simplicity – Recallable KRAs
  • Relativity – concerning organizational objectives
  • Consistency – help identify individual and organizational progress
  • Agility – to change with the change
  • Applicability – indicate the next steps and action plan

Participant Reviews
Charlotte Kasule
The Training, Customer Experience, and attention to detail is great. You get value for your money!
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